Service Level Updates
A year into the coronavirus pandemic, Service Level continues to be well below historical standards. However, we see reasons for optimism of significant improvement. We want to thank you for working so hard with our team to get us to this point, but we are not where we need to be just yet.
We have run into many roadblocks like shortages of packing materials, shortages of raw materials, transportation issues, and of course, the winter storms in the Southern United States. It is imperative that you communicate with your Supplier Relationship Manager (SRM) and Buyer whenever something comes up that could interrupt supply in any way. Please also reach out with suggestions and recommendations on how best to order to maximize your production and inventory availability. This allows us all to work together to best plan how to serve our mutual customers.
As we journey together towards normalcy, UNFI’s expectation is that you will resume your promotional planning and marketing. Please work with your SRM to develop a plan to maximize sales and deliver what’s best for our customers.
Supplier Relationship Management (SRM) Updates
An updated list of UNFI Supplier Relationship Managers (SRMs), contact info, line, and category assignments can be found here on UNFI’s Supplier Support Site.
Procurement Team Updates
An updated list of UNFI Procurement Team contacts and assignments can be found here on UNFI’s Supplier Support Site.
Accounts Payable (AP) Updates
An updated list of AP contacts and assignments can be found here on UNFI’s Supplier Support Site.
Shipping and Handling Guidelines
In order to improve timely and accurate payment, we want to stress the significant role our Suppliers play in that process. UNFI requires Suppliers to provide proper documentation which is:
- Bill of Lading
- Detailed Packing List
- Placards on Every Pallet (see requirements below)
UNFI’s Shipping and Handling guide is located here on UNFI’s Supplier Support Site.
Community Marketplace
UNFI has an exciting new opportunity for our Suppliers to expand their portfolios with UNFI. Community Marketplace by UNFI is a new B2B eCommerce solution that will connect dropship capable Suppliers with our UNFI customers. Community Marketplace allows Suppliers to sell their products on our UNFI Easy Options website and ship directly to customers.
Even if you have items in distribution with UNFI, the Community Marketplace can help generate sales and brand awareness in new ways. If you have new items with no key customer, slow moving items, or difficulties with purchasing minimums, selling through Marketplace can reach new customers.
Customers are using Community Marketplace to find new and unique items that are on trend for their shoppers.
At this time, we are looking for Suppliers and items that meet the following requirements:
- Suppliers must be able to dropship to customers
- Items may not be currently carried in UNFI DCs
- Items may not contain alcohol, tobacco, or CBD
- We cannot carry beverages at this time
- eCommerce experience is preferred
For more information, see our Information Sheet.
Think you have items that should be a part of Community Marketplace? Please fill out the survey link below. A representative will reach out to you if your items are a fit.
