4.9.2020 COVID-19 Update

We are grateful to all our suppliers for your extraordinary commitment to service our mutual customers, as well as all Americans.  It is critically important that we continue doing everything possible to maintain the flow of food, and key non-food items, to all retailers.  They are counting on all of us.

Previously, we updated you on the extraordinary demand UNFI was experiencing from our customers, resulting in historically high purchase orders being placed by our procurement team to continue meeting that record demand.  Before, we asked for your help to aid us to be as efficient and effective as possible by communicating order shortages, shipping updates, and ordering guideline changes.  This request remains.  Please continue to communicate these updates as early as possible to SupplierPandemicPlanning@unfi.com.

Due to this increased volume, UNFI is also implementing changes at our distribution centers, such as:

• Ongoing increase of appointment capacity creating additional inbound opportunities
• Expanded receiving schedules, to include Saturdays in many locations, beginning April 18th 
• Improved flexibility to work-in late appointment arrivals, beginning April 20th 

To maximize the efficiencies of these changes, please:

• Request delivery appointments as soon as possible, preferably three business days in advance
• Review orders in transit and follow up with your transportation provider to confirm shipments  will deliver on-time
• Reschedule appointments at least 24 hours in advance
• Avoid “no call, no show” situations.  Not arriving for a scheduled delivery appointment impacts warehouse productivity.  It is better to arrive late and be worked in than not arriving at all.
• Communicate product delays, shortages, and ordering guideline changes

Thank you for your partnership and your amazing support during this time.  Please forward these updates to the appropriate people in your organization.  Feel free to reach out to your merchandiser/ supplier manager with any questions.

3.26.2020 COVID-19 Update

Let me begin with THANK YOU. We are grateful to all UNFI suppliers for the extraordinary work you are doing to service our mutual customers, as well as all Americans. It is crucially important that we continue doing everything possible to facilitate the flow of food, and key non-food items, to all retailers. They are counting on us.

The extraordinary demand experienced by our customers continues at a record pace, resulting in historically high purchase orders being placed by our Procurement team in an effort to continue meeting this demand.  We have one critical ask of you to help us be as efficient and effective as possible. Please communicate updates on the following:

• any purchase order shortages you expect
• any shipping updates (any change in PO availability date for pick up on UNFI managed freight or any scheduled delivery changes/updates on supplier managed freight)
• and/or any future changes to your previously communicated ordering guidelines (lead time, minimum orders, allocations, etc)

This is critical information that will help us better manage our business, and we need this information
whenever you have it available. While UNFI typically asks you to share this information 72 hours or more in advance of our pickup, or your delivery, we need to receive any and all updates you have available regardless of their timing. To facilitate the large amount of Purchase Order and Shipping Update information we expect to receive, please send all such communications to the following email until further notice:
SupplierPandemicPlanning@unfi.com

Your regular UNFI contacts in Merchandising and Supplier Management stand ready to address any questions or concerns you may have. Thank you for your partnership and your amazing support during this time.

3.20.2020 Supplier Update

In these unprecedented times, UNFI has taken several steps to adapt to the incredible increase in
customer demand while protecting the safety of our associates. We continue to follow all CDC and
government recommendations to help slow the spread of COVID-19. We are keeping our eyes on the
rapidly evolving landscape in the hopes of truly being great partners and doing what’s right. In that
spirit, here are some updates.

Showcases
Many of you are aware that we had planned on replacing our in person selling shows in Sacramento, CA and Portland, OR with online ordering events. Given the evolving situation, we have made the decision to postpone these virtual shows. Our retailers need our support more than ever, and their priorities are our top consideration. If a better time is found to host a virtual show, we will be sure to communicate that directly. Our team will be reaching out to exhibitors to provide full refunds. Thank you for your understanding.

Accounts Payable
Most of our corporate associates in all office locations began working remotely this week, including our Accounts Payable team. We feel this is the best approach to ensure continued operations and keep everyone healthy. We are doing everything we can to stay connected to our colleagues and our
business partners. To that end, please see this listing of UNFI primary and secondary Accounts
Payable contacts. Do not hesitate to reach out if there is anything you need. We ask that you exhibit
patience and understanding if we are a little slow getting back to you.

On behalf of everyone at UNFI, thank you for your partnership and help to ensure that our retailers
continue meeting consumer needs during this time of unprecedented demand. Thank you.

3.16.2020 COVID-19 Update

UNFI remains committed to sharing any new or relevant information related to COVID-19; here is the latest information and actions we’re taking to minimize disruption.

COVID-19 is a dynamic situation with far-reaching implications, as seen by the cancellation and
postponement of many major events and activities this week. As North America’s largest publicly-traded food wholesaler, we know we are a critical link in the overall supply chain. All decisions we’re making are to ensure associates safety and business continuity. I’m extremely proud of our teams’ response to the increased volume on all fronts and, particularly, in support of our customers. Please know we continue monitoring the latest CDC and FDA information, and are taking necessary precautions to keep all our stakeholders safe during this time.

Unprecedented product demand has continued building over the past week. The COVID-19 volume
surge has now impacted all UNFI DC’s and some warehouse locations are receiving orders for 200%-500% normal demand. In addition to historic demand for “pantry loading” SKUs we are now
experiencing surges on additional product categories as consumers prepare for school children being
home and adapt to eating more meals at home. We’ve taken steps to build product inventory and will
continue working diligently with you to secure all products. On Sunday afternoon, our CEO participated in a conference call with the White House to reaffirm our commitment to working tirelessly to meet the needs of customers and consumers across the country. You can read about it here.

We know this is a rapidly-changing and quickly evolving situation. Your support is critical. We ask your immediate help in the following ways:

• Please keep your UNFI contacts apprised of any potential supply disruptions so we may ensure the best possible support of our joint customers
• Reconfirm any planned in-person UNFI meetings; arrange to conduct them virtually, whenever possible
• Please present any collaborative opportunities so, together, we may maximize our ability to address this unprecedented retail demand

Additionally, we want you to know about a change we’ve made at our distribution centers to better
accommodate the significant increase in inbound and outbound deliveries. Specifically, suppliers should know that:

• Effective immediately we will be waiving late truck compliance fees (due to COVID-19)
• This change will extend for the next 30 days at which point we’ll revisit the situation

Regarding upcoming shows:

• On March 5th, UNFI announced the transition of our Fresh Show, scheduled for April 1, 2020 in Sacramento, CA to an online show, supported with web-based participation tools which allow customers and suppliers to collaboratively drive sales for the pre-defined shipping windows. 
• The next scheduled UNFI event is our Portland, OR Tabletop Show on May 5-6, 2020. Today, we’ve decided to replace this in-person show with a virtual show, also supported by web-based participation tools. As a result of this decision, suppliers will receive a refund of the majority of their previously committed booth fee.
• Future UNFI events include:
• Mohegan Sun (Connecticut) Tabletop Show June 10-11, 2020
• Minneapolis, MN Expo August 9-11, 2020
• Tony’s Fine Foods Show August 19, 2020
• Las Vegas Tabletop, September 30 – October 1, 2020
• If you have committed to attend or exhibit at any of these events, we ask you to consider not changing your plans at this time. UNFI’s promise is to continue proactively addressing future events in a timely fashion, and not put you in a position of incurring any unnecessary expenses.

As of today, we are pleased that we have not had any confirmed incidents in our warehouse or offices.  We have created and are evolving business continuity plans including preparing for all situations, including outbreaks such as we’re experiencing right now with COVID-19. This means we are readying ourselves for a scenario in which we might have to temporarily close a facility or shift work due to environmental constraints (i.e. travel restrictions). To ensure we protect our associates and that full-scale facility operations continue without interruption, we’ve taken further preventative measures and made several key decisions this week, including:

• Social distancing – we’ve communicated and implemented plans to minimize participation in any large group meeting, as well as eliminated all non-essential business travel
• Remote work preparation – out of an abundance of caution we’re preparing those associateswho have the capability to potentially work remotely
• Minimizing office meetings with outside suppliers/customers – we are reducing in-person meetings at our offices and facilities to only those that are essential, and seeking alternate means of conducting business partner meetings
• Tacoma office closure – we’ve closed our Tacoma office and asked all associates there to work remotely for the next 14 days, as the state of Washington continues to be one of the more high-risk areas
• Engaging professional cleaning companies to conduct deep cleaning in our distribution centers and office facilities to help ensure a safe working environment for our associates

COVID-19 and the corresponding consumer behavior remain unpredictable but, with your help and
prioritization of our partnership, we’ll continue adapting to meet consumer and retailer needs. Thank
you.